Front of House Director

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PLEASE READ THE FOLLOWING STATEMENTS CAREFULLY AND SIGN I understand that I am applying for employment at this particular Chick-fil-A® Restaurant location only and this location is operated by an independent franchisee (the “Franchisee”). I further understand that completion of this application does not indicate that there are any positions currently open and does not obligate the Franchisee to hire me. I certify that all of the answers given in this application are true and complete to the best of my knowledge and that I have personally completed this application. I understand that providing false or misleading information or omitting pertinent information in my application or a job interview shall be grounds for rejection of this application or for immediate discharge if I am employed. I understand that if I am employed, my employment will be for no definite period of time. I understand that my employment may be terminated at-will with or without cause, and with or without notice, at the option of either the Franchisee or me. I understand that in order to promote the safety of employees and company visitors, as well as the security of its facilities, Chick-fil-A may conduct video and audio surveillance of any portion of its premises at any time, the only exception being private areas of restrooms, showers, and dressing rooms, and that video cameras(with audio) will be positioned in appropriate places within and around the restaurant and used in order to help promote the safety and security of people and property. I hereby give my consent to such video and audio surveillance at any time the company may choose. I authorize all persons or businesses contacted by or on behalf of the Franchisee about me or my application to disclose any and all performance reviews, reports, and other documents and information related to my background, work history and qualifications, without giving me prior notice of such disclosure. I also authorize the persons named herein as references and others of whom the franchisee may inquire about my background to provide the Franchisee with any pertinent information they may have regarding me. By signing below, I fully release the Franchisee, my former employers and all other persons, and businesses from any and all claims, demands or liabilities arising out of or in any way related to such references or disclosures. This Chick-fil-A Franchisee is an equal employment opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, sex, pregnancy, age, physical or mental disability, genetic information, service in the uniformed services, and/or any other protected status, classification or factor, in accordance with the requirements of all federal, state and local laws. Applicants requiring reasonable accommodations to the application and/or interview process should notify the Franchisee. Team Member Standard © 2006-2015 CFA Properties, Inc. Chick-fil-A® and Chick-fil-A Stylized® are registered trademarks of CFA Properties, Inc. [Rev. 3-15]

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You will receive confirmation after we have received your application.

Front of House Director Roles and Responsibilities 

Vision

The FOH Director is a leader in the restaurant dedicated to executing strategies and put ideas into action across all 5 critical success factors that drive the store towards our vision. This leader should focus on continuous improvement in a LEAN environment and development of people, processes and effective communication.

People

·       Assist in hiring process of new FOH Team Members

·       Set team goals, share the score visually and celebrate the wins

·       Identify potential leaders and help them develop and grow operationally and relationally

·       Communicate effectively, share ideas, & take a positive approach to all situations

·       Create a LEAN culture and mindset and encourage 2 second improvements to be shared  daily

·       Hold FOH team members accountable to all policy standards, for example timeliness, grooming, cell phones, uniforms etc.

·       Train and develop Team Members in all areas and systems, work with Training Director for areas of focus.

·       Provide both formal and informal feedback to team on an ongoing basis

·       Schedule bi-weekly Shift Lead meetings

·       Ensure Disciplinary action is given fairly and consistently 

Quality & Customer Experience

  • Ensure we are executing proper procedures in order taking, hospitality behaviors, speed and accuracy and provide ongoing feedback to team members, shift leads and managers
  • Protect the customer experience by ensuring packaging, food presentation and quality meets or exceeds Chick-fil-A standards

·       Ensure FOH consistently and systematically meets cleanliness standards (Front Counter, Dining Room, Rest Rooms, etc.)

·       Partner with BOH Director to execute Lean Chicken Entrée at all times

  • Use quality and food safety findings to ensure consistency and quality of products and behaviors. 

·       Maintain a Culture of Food Safety

·       Maintain a clean and organized environment

·       Ensure FOH Inventory is organized properly

·       Assess current systems and implement ideas for improvement

Sales & Brand Growth

·       Ensure speed and quality of food to retain customers

·       Work with Catering Director on execution of catering orders and systems

Financial Return 

·       Own Food Cost results for desserts and condiments

·       Labor Scheduling – own labor percentage and productivity. 

 

Location: Tacoma, WA
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